Contact Eternal TV
Access Eternal TV Get help with setup, billing, or channel-related issues. Our supportive staff is accessible 24/7 via WhatsApp or send an email.
WhatsApp Support
Connect with us swiftly through WhatsApp for immediate assistance.
Chat on WhatsAppLive Chat
Want to chat? Engage with the chat widget when it’s live. If not, email us.
Start a RequestHelp & Guides
Visit the Installation page for guides on device setup and troubleshooting solutions.
View InstallationGet in touch
General Inquiry
Have questions about setup, billing, or service? Drop us a message.
Sales & Billing Assistance
Receive suggestions, handle plans, or address payment concerns.
How Can We Help You?
Choose a category for customized advice and quick access links.
Setup & Installation
Step-by-step instructions for Smart TV, Firestick, Android, iOS, MAG, and more.
Billing & Payments
For invoice, receipt, or payment concerns, we utilize Stripe’s secure checkout system.
Technical Issues
Questions about buffering, EPG, or the app? We’ll assist in optimizing your setup.
Channel Requests
Need a channel or region? Share your request, and we’ll check if it’s available.
Account & Activation
Credentials or activation email not received? We’ll verify and resend without delay.
Apps & Compatibility
We’ll guide you to the best IPTV apps and settings tailored to your device.
Frequently Asked Questions
Quick solutions for common queries on support, setup, billing, and devices.
Include details like your device, app, plan, and a brief explanation of the problem or need.
Look in your spam/junk folder. If it’s still not there, contact us via WhatsApp We’ll promptly send it again.
Yes, you can purchase extra connections as add-ons. Consult the sales team for details when you write.
Visit our Installation page for detailed guides on Firestick and other devices.
Review our Refund Policy for details on eligibility, timeframes, and how to make a request.
Smart TVs support Smart IPTV or IPTV Smarters. Android devices work with TiviMate or IPTV Smarters. iOS users can utilize GSE Smart IPTV or IPTV Smarters.
Use a connection speed of 30+ Mbps, switch to 5GHz Wi-Fi or Ethernet, turn on hardware acceleration, expand buffer size, and close other downloads or streams.
For playlist and EPG updates, use the refresh/reload feature in your app settings. If problems persist, consider removing and re-inputting your M3U and EPG URLs.
Stripe is used to handle payments from all major cards.
Certainly. Manage your renewal options directly in your account, or contact support for further guidance.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly