Privacy Policy

At Eternal TV, we prioritize your privacy and are committed to protecting your personal information. Should you have any inquiries or worries about our policy or how we handle your data, please don’t hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, express interest in our products, or get in touch with us, we collect the personal information you choose to share.

Below are the details of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

We make use of the collected or received information as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to these legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when extended storage is mandated or allowed by regulations (including tax, financial, or legal obligations).

5. Cookies & Tracking Technologies

We might utilize cookies and similar tracking mechanisms to collect or retain information. These consist mostly of operational cookies needed for correct website and client portal performance. No intrusive advertising tracking cookies are implemented.

6. Third-Party Services

We might share your data with external vendors, service providers, or agents who handle tasks for us or on our behalf and need access to such details to perform their functions. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have put in place suitable technical and organizational safeguards aimed at ensuring the security of any personal data we handle. Nonetheless, keep in mind that we cannot assure the internet itself is completely secure.

8. Your Data Protection Rights

Your geographical location may grant you certain rights related to your personal information, such as:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to exercise these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

We do not target users under 18 years old and refrain from collecting their personal details intentionally.

10. Contact Us

If you need clarification or wish to share comments on this policy, kindly contact us via WhatsApp.